Refund policy

719 Diecast LLC Return & Refund Policy

We offer a 30-day return policy. You have 30 days after receiving your order to request a return.

To be eligible for a return, the item must be returned in the same condition in which it was received. Because we specialize in collectible diecast and related collectibles, this includes the condition of the collectible itself as well as any original box, sleeve, packaging, certificate of authenticity (COA), paperwork, accessories, or other items originally included with the purchase. Items that have been altered, damaged after delivery, or returned with missing components or packaging may not be eligible for a full refund.

To request a return, contact 719 Diecast LLC at 719diecastllc@gmail.com before sending the item back. Items returned without first requesting a return may not be accepted. If your return is approved, we will provide instructions for returning your order.

Return Shipping

For returns based on buyer preference, change of mind, or an item no longer being wanted, the buyer is responsible for return shipping costs. Original shipping charges are non-refundable unless the return is due to an error by 719 Diecast LLC.

If you receive an incorrect item, an item that was materially different from its listing, or an item that was damaged during shipment, contact us as soon as possible. We will review the issue and work with you to make it right. When the return is due to our error or a qualifying shipping-damage issue, 719 Diecast LLC will cover the appropriate return shipping costs.

Damages and Issues

Please inspect your order when it arrives. If your item arrives damaged, defective, materially different from its listing, or you receive the wrong item, contact us promptly at 719diecastllc@gmail.com. Photographs of the item, packaging, and shipping box may be requested so we can evaluate shipping damage or other issues.

Exceptions and Non-Returnable Items

Items that have been altered, modified, opened when specifically sold as factory sealed, damaged after delivery, or returned incomplete may not be eligible for return. Any item specifically identified as final sale or non-returnable in its product listing is also not eligible for return, except where required by law or when the item arrives damaged or materially different from its listing.

Exchanges

Due to the collectible and often one-of-a-kind nature of our inventory, we do not offer direct exchanges. If you would like a different item, the fastest option is to return the original item in accordance with this policy and place a separate order for the desired item.

Refunds

Once we receive and inspect your return, we will notify you whether the refund has been approved. Approved refunds will be issued to the original payment method. Please allow time for your bank or credit card provider to process and post the refund after it has been issued.

If you have any questions about a return or refund, contact 719 Diecast LLC at 719diecastllc@gmail.com